STUDIO POLICIES, TERMS & CONDITIONS
Who we are
JL Studio is an in-demand boutique portrait studio that books in advance. Our Studio team comes together from different cites, sometimes driving up to 1.5 hours each way in order to give our clients a memorable custom portrait experience at the highest levels of excellence.
If you have received a complimentary session with us, your reservation fee helps to prevent no-shows and late cancellations, ensuring that our clients are as serious and committed to having beautiful portraits created. Late cancelations and no shows truly impact our business in a negative way.
Your reservation retainer fee is fully refunded on the day of your Zoom ordering session as long as you are present for your appointments. You may choose instead to apply the fee as a credit towards an artwork purchase at that time. There is no obligation to purchase with a complimentary session.
What happens if I need to reschedule my portrait session?
Please book your date thoughtfully and with consideration as rescheduling your appointment can be challenging.
We have a 7 day minimum rescheduling policy for portrait sessions to allow us time to book another family in your reserved slot. This is not possible without at least 7 days notice.
If you must reschedule, please provide 7 days or more notice and we can transfer your retainer fee for a one time reschedule.
We understand that things do happen that are beyond your control. Rescheduling with less than 7 days notice requires an additional “reactivation” fee of $100 that is nonrefundable. This fee reactivates your initial deposit and gift certificate and enables us to book you on the calendar once again.
What happens if I need to cancel?
Cancelling your portrait session will result in the loss of your retainer reservation fee. It will be converted to studio credit, valid for artwork purchases in our studio for one year.
No shows for any appointments–portraits or Zoom Meetings–result in total forfeiture of any fees/retainers paid.
What happens if I need to reschedule my zoom session?
Rescheduling your Zoom with less than 48 hours notice results in any retainer paid becoming non refundable, though it may still be applied to a purchase.
Similarly, rescheduling your Zoom more than 2 times results in any retainer paid becoming non refundable though it may still be applied to a purchase.
No shows for any appointments–portraits or Zoom Meetings–result in total forfeiture of any fees/retainers paid.
Terms and Conditions:
1. A retainer fee secures portrait session for the date/time agreed upon.
2. The Studio’s reservation retainer fee is 100% refundable for the cancellation of a session within the first 48 hours of payment, with no questions asked.
3. If you decide to fully cancel the portrait session after the 48 hour window, the reservation retainer fee is nonrefundable and is automatically converted into a studio credit, valid for one year.
4. If you provide 7 days or more advance notice to reschedule by texting 512.861.8899, your reservation retainer fee is automatically transferred to secure a new date for one occurrence.
5. If you cancel fully, your reservation retainer fee is forfeited and is converted into a Studio credit valid for one year.
6. Rescheduling more than once without paying an additional $100 non-refundable booking fee is not possible at this time.
7. Any more than a 20 minute appointment “late show” for your portrait session is automatically canceled as there will not be enough time to create your portraits and no refunds are available.
8. If you are 10 minutes late or more to your Zoom reveal, your meeting will be automatically canceled and will need to be rescheduled so as not to negatively impact your experience or the experience of the family scheduled after you. Please note that if this happens, your reservation deposit becomes fully non refundable. You are, however, still able to apply your deposit towards a purchase as long as we are able to reschedule your Zoom on our calendar within 30 days of your portrait session. If you reschedule your Zoom reveal with less than 48 hours notice and more than 2 times, your retainer becomes fully non refundable.
Thank you for your kind understanding.
–Jennifer Lindberg Studio
PRIVACY:
Your privacy is critical to us. Likewise, we have built up this policy with the end goal that you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
- We will just hold individual data the length of time essential for the satisfaction of those reasons.
- We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
- Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
- We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
- We will promptly provide customers with access to our policies and procedures for the administration of individual data.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.
Thank you!
